Privacy Policy
Complete Control Solutions (“CCS,” “we,” “us,” or “our”) Last Updated: August 18, 2026
Complete Control Solutions is committed to respecting and protecting the privacy of our customers, partners, and website visitors. This Privacy Policy explains what information we collect through ccs-automation.com (the “Site”), how we use it, and the choices you have.
By using our Site, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Information you provide to us directly, such as when you fill out a form on our Site:
- Contact / Request Service Form: name, phone number, email address, and the details of your message or service request.
- New Customer Form: business name, billing address, accounts payable contact name, phone number and email, invoice delivery preferences, tax-exemption status and any tax-exemption documents you upload, submitter name, phone, and email, and how you heard about CCS.
- Any other information you choose to send us by phone, email, or through our forms (for example, project details, equipment information, or purchase order documents).
Information collected automatically:
- Like most websites, we and our hosting/analytics providers may automatically collect certain technical information when you visit the Site, such as your IP address, browser type, device type, pages viewed, referring website, and the date/time of your visit. This is typically collected through server logs, cookies, and similar tracking technologies (for example, Google Analytics) to help us understand how visitors use the Site and to improve its performance.
- You can control cookies through your browser settings. Disabling cookies may limit some functionality of the Site.
We do not knowingly collect payment card information through the Site.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and service requests;
- Set up and manage your account as a customer, including billing, invoicing, and accounts payable communications;
- Provide quotes, schedule service, and support ongoing projects;
- Send you information relevant to your relationship with CCS (such as invoices, service updates, or requested materials);
- Maintain, secure, and improve our Site and services;
- Comply with legal, tax, and regulatory obligations; and
- Communicate with you about your certificate of insurance, tax-exemption status, or other business requirements you submit.
All information you provide through forms on our Site is used solely to support your relationship with Complete Control Solutions.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share information with:
- Service providers who perform functions on our behalf (such as website hosting, form processing, IT support, or accounting), under obligations to keep it confidential and use it only for the services they provide to us;
- Professional advisors (such as accountants or attorneys) where necessary for our business operations;
- Government or regulatory authorities where required by law, subpoena, or legal process, or to protect the rights, property, or safety of CCS, our customers, or others; and
- A successor entity in connection with a merger, acquisition, or sale of business assets, subject to standard confidentiality obligations.
4. Third-Party Links
Our Site contains links to third-party websites, including manufacturer and partner sites (for example, Rockwell Automation, ABB, Siemens, Eaton, Schneider Electric, Inductive Automation, and AVEVA). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party site you visit.
5. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to maintain business and accounting records, meet legal or tax obligations, and resolve disputes.
7. Your Choices and Rights
You may contact us at any time to:
- Ask what information we hold about you or your company;
- Request corrections to inaccurate information;
- Request deletion of information we are not otherwise required to retain (such as for accounting, tax, or legal purposes); or
- Opt out of non-essential email communications from us.
To make a request, contact us using the information in Section 10 below. Depending on your state or country of residence, you may have additional rights under applicable privacy laws; we will respond to verified requests in accordance with applicable law.
8. Children's Privacy
Our Site and services are intended for businesses and professionals and are not directed to children under 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The “Last Updated” date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Complete Control Solutions 644 Walnut Street Lebanon, PA 17042
Mailing Address: PO Box 112, Lebanon, PA 17042
Phone: 717-481-3110
Email: info@ccs-automation.com